There is actually some beneficial or mutual relationship between us as an individual and those big companies that are performing many services to us. We need us because of their expertise in doing many things, while they obviously need our money. Imagine what will happen to our life if there are no such companies like that. What can we do if we want to call someone in distance if there is no Communication Company, what can we do to watch TV if the is no TV manufacturing Company etc. And since the relationship between us as individuals and the company is a mutual relationship, each pasty has to do their best in fulfilling the obligation when both parties are doing business.
Unfortunately, some companies, think that by neglecting or ignoring one company will not bring any loss to them, and therefore sometime the company just do something unpleasant, and something fraud to the customers. This is often happen, and one alternative that the customer can do in facing the problem is by making some complain to the company.
It will be better if the customer write complaints that can be published all around the world. This is possible to happen if you are joining the Canyoutrustthem.com.